The SMB World 2005 Conference is a one-day educational forum which provides comprehensive and targeted education on how these small and medium-sized enterprises can leverage effective technological innovation and strategies for improved productivity and enhanced profitability. It will bridge the gap between SMB enterprises and industry vendors, providing a unique networking opportunity that will facilitate an exchange of experiences and ideas, generate business synergies and encourage business partnerships among its participants. If your organization is a growing small- or medium-sized enterprise, this event will help your business thrive in today's competitive global market.

The SMB World 2005 Conference is accompanied by the SMB World 2005 Solutions Showcase which will allow delegates to witness a wide array of innovative technology solutions at work.

PROGRAM OVERVIEW:

Delegate Registration Thursday, June 16th, 2005 7:00 AM - 8:00 AM

Continental Breakfast Thursday, June 16th, 2005 8:00 AM - 8:30 AM

Delegate Welcome Thursday, June 16th, 2005 8:30 AM - 8:45 AM

Jacob Gordon CEO Jake Gordon & Associates Chairman's Opening Address Presentation Synopsis: Jake Gordon, Chairman of the SMB World 2005 event, will welcome the delegates and outline the day's program.

SMB Industry Roundtable Thursday, June 16th, 2005 8:45 AM - 9:30 AM

Glen Grunwald President & CEO Toronto Board of Trade The SMB Business Landscape Presentation Synopsis: Small and Medium-Sized Enterprises (SMEs) represent a diverse range of businesses from all across Canada. Although each individual SME is relatively small, the economic power of these organizations as a group and their influence on the Canadian economy is enormous, as they represent the key growth engines for both the national Gross Domestic Product (GDP) and the labour market (Jobs). As the SMB World 2005 conference travels across Canada, prominent business leaders will address the unique characteristics of the SME in each region, discuss their unique business challenges, and present the key factors and catalysts for their continued success. They will also discuss a range of private & public resources and initiatives aimed at assisting SMEs to remain competitive in the global economy. This session will build a solid foundation for the conference by providing the delegates with unique insight into this market sector and a better understanding of how business strategies and technology solutions can assist SMEs to grow and prosper. Ronald Gruia Enterprise Communications Program Leader FROST & SULLIVAN The SMB Technology Landscape Presentation Synopsis: In this session, conference delegates will be provided with an opportunity to gain an in-depth understanding of the critical issues that are facing the SMB market segment. Ron will discuss financial and technology market trends and the strategic positioning of major IT and telecom players. Learn how these future trends will affect you and your organization and what impact they could have on your future technology investment decisions.

Morning Session A Thursday, June 16th, 2005 9:30 AM - 10:00 AM

Kellman Meghu Security Engineering Director Check Point Canada IP Communications: Security Threats and Opportunities Presentation Synopsis: Learn why securing a VoIP network is different than securing other types of TCP/IP based networks and applications, or even why you need to secure VoIP while you don't secure your traditional phone. We will take a look at some common deployments and review the designs for different VoIP vulnerabilities. We cover SIP, H.323 and other VoIP protocols, in an attempt to highlight the importance of security and performance, and to get the most effective use of this popular technology. In the look ahead, consider the possibilities based on the models of Internet based services, compared to your traditional phone service today, including the possibility of enhanced services never possible without VoIP technology. It's one thing to leverage network connectivity for phone service, but what are the possibilities when the data network starts leveraging the phone?

Morning Break Thursday, June 16th, 2005 10:00 AM - 10:15 AM

Morning Session B Thursday, June 16th, 2005 10:15 AM - 10:45 AM

Justin Shriber Director, Project Marketing for SMB Siebel Systems, Inc. Achieving Extraordinary Business Results with Hosted CRM Presentation Synopsis: Small and midsize companies face many of the same business challenges as larger enterprises, yet they typically have fewer resources with which to establish a competitive advantage. Among such organizations, the need for solutions that drive profitability, productivity, and customer loyalty is coupled with a demand for applications that are fast and inexpensive to deploy and easy to use. Siebel Systems has helped more than 4000 companies of all sizes respond to these issues. Join Justin Shriber, Director, Project Marketing for Small and Medium Business, as he discusses the how leading small and midsize companies are capitalizing on hosted, on premise, and “hybrid” CRM to achieve extraordinary business results.

Morning Keynote Address Thursday, June 16th, 2005 10:45 AM - 11:30 AM

Catharine Batty Director, Emerging Connectivity Solutions Bell Canada It's an SMB World After All Presentation Synopsis: IP is a true "disruptive technology" that has totally transformed and integrated the worlds of telecommunications and IT. Internet Protocol is changing the way we understand time and space and profoundly altering our personal, social and business relationships. This reinvented network has inspired a complete business communications renaissance. Small and medium businesses are now at the centre of the digital universe which offers them tremendous new Power, Economy and Simplicity. Companies that are willing to "reinvent" their own communication strategy and IT partnerships will gain an immediate and lasting competitive advantage.

Visit the SMB World Solutions Showcase Thursday, June 16th, 2005 11:30 AM - 12:15 PM

Delegate Luncheon Thursday, June 16th, 2005 12:15 PM - 1:15 PM

Afternoon Session A Thursday, June 16th, 2005 1:15 PM - 1:45 PM

Vera Reifenstein Director, IP Connectivity Bell Canada Unleashing Your Potential – A Strategic Roadmap of How SMBs Can Boost Their Success with Technology Presentation Synopsis: This strategic session will enable you to explore the many advantages you can realize for your business today through integrated IT and telecommunications. Counting on a trusted technology advisor for affordable solutions that fit your needs allows small and medium business owners to unleash their full potential and not worry about technology. Concentrating on your core business and increasing your efficiency, that's all you need to get IT working for you!

Afternoon Session B Thursday, June 16th, 2005 1:45 PM - 2:15 PM

Louie Di Diodato Senior IP Specialist Alcatel Canada The Business Proposition & Benefits of Managed Communications Services (MCS) Presentation Synopsis: Technology innovations fuel productivity gains in businesses, regardless of the size of the business. These gains are even more pronounced when the technology focuses on integrated voice and data applications. Unfortunately smaller businesses cannot afford the capital acquisition costs and ongoing maintenance and support costs of many advanced IT technologies. This is particularly problematic to smaller businesses who absolutely require maximum productivity out of their employee base. This session will investigate Managed Communications Services (MCS) offerings that can be built by Service Providers for SMB’s. The range of solutions will span managed voice data server solutions, IP Centrex, Rich Presence, and Data and Voice collaboration tools. Special attention will be given to accessing these services from mobile devices as mobility further increase the business advantage of Managed Communications Services. MCS allows a small business to experience the IT business benefits as a large one for a cost effective flat monthly fee.

Afternoon Break Thursday, June 16th, 2005 2:15 PM - 2:30 PM

SMB Customer Case Study Thursday, June 16th, 2005 2:30 PM - 3:00 PM

Susan Vaz Director, Information Technology VitalAire Canada Inc. SMB Customer Case Study Presentation Synopsis: In this session, you will hear from end-users like you who represent various vertical markets and business applications. These early adopters will present where they were and where they wanted to be. What were specific business challenges, and how did they choose to resolve them? What technology solutions did they select how were they implemented? Come and benefit from their experience and the lessons learned that will be presented. VitalAire is Canada's only nationally accredited Respiratory Care Provider. Susan Vaz will discuss how Vitalaire has replaced its legacy frame relay network with a secure IP Virtual Private Network service in 61 VitalAire locations across Canada. The solution included Web Development and Search Engine Optimization services, and resulted in a more cost-effective technology operation that enabled seamless connections among company locations and scalability to fit VitalAire's future needs.

Afternoon Keynote Address Thursday, June 16th, 2005 3:00 PM - 3:45 PM

Rich Reimer Senior Director, OnDemand Siebel Systems Driving Small Business Success to Achieve Big Business Results Presentation Synopsis: Industry analysts expect 30% of new software to be delivered via a software-as-a service model by 2010. These hosted solutions are well-suited to the SMB marketplace because they enable dynamic businesses of all sizes to solve their business challenges without having to make significant upfront investments in hardware or software. Join Bruce Cleveland, Senior Vice President and General Manager of Siebel OnDemand and SMB, as he discusses his vision for hosted CRM and how Siebel Systems is enabling companies of all sizes to achieve business results by providing them with tools that have helped Fortune 500 companies achieve success.

Conference Wrap-Up & Prize Extravaganza Thursday, June 16th, 2005 3:45 PM - 4:00 PM Don't miss this wrap-up conference session! You might be the lucky winner of our $1,000 Conference Door Prize!

Networking Reception / Visit SMB World Solutions Showcase Thursday, June 16th, 2005 4:00 PM - 5:30 PM Following the conference, Jake Gordon & Associates will be hosting a Delegate Networking Reception in the exhibit hall, where delegates will be able to exchange ideas with their peers and meet the speakers and the exhibitors. In a relaxed atmosphere you will meet business associates, develop new business contacts, collect sales leads, and help propel your business to new heights of excellence.